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Return & Refund Policy

At AlamanahBD.com, customer satisfaction is our top priority. We want you to shop with confidence, knowing that we stand behind the quality of our products and services. If for any reason you are not fully satisfied with your purchase, we are here to help.

📦 Return Policy

1. Eligibility for Returns
  • Items must be returned within 7 days of delivery.
  • Products must be unused, unworn, and in their original packaging with all tags, labels, and accessories intact.
  • Certain products such as personal care items, cosmetics, intimate wear, or perishable goods are not eligible for return due to hygiene and safety reasons.
2. Non-Returnable Items
  • Gift cards, downloadable products, or digital content.
  • Items purchased on final sale or clearance.
  • Damaged products caused by customer misuse, negligence, or improper handling.
3. Return Process
  • Contact our Customer Support Team at support@alamanahbd.com or call us at +880-1884 209392 within the return period.
  • Provide your order number, product details, and reason for return.
  • Our team will guide you through the return process and provide the return address.
  • Once approved, please ship the item back to us using a trackable courier service.

💰 Refund Policy

1. Refund Methods
  • Refunds will be issued to your original payment method (e.g., bank account, mobile banking, card payment) within 7–10 business days after receiving and inspecting the returned product.
  • In case of Cash on Delivery (COD) orders, refunds will be made via bank transfer or mobile banking (Bkash/Nagad/Rocket).
2. Partial Refunds
  • If the product shows signs of use, missing accessories, or damaged packaging, we may offer a partial refund at our discretion.
3. Refund Exceptions
  • Shipping charges are non-refundable unless the return is due to a mistake on our part (wrong item delivered, defective product, etc.).
  • If a product is unavailable after payment, we will issue a full refund promptly.

🔄 Exchange Policy

  • Exchanges are possible for size, color, or product replacement, subject to availability.
  • If the requested item is unavailable, we will process a refund instead.

⚠ Important Notes

  • Please ensure all return requests are made within the return window (7 days).
  • Products returned without prior approval from our customer support team will not be accepted.
  • We reserve the right to refuse returns that do not meet our policy conditions.

📞 Need Help?

If you have any questions about our Return & Refund Policy, please reach out to us:

  • Email: support@alamanahbd.com
  • Phone: +880-1884 209392
  • Office Address: 356/1 Modhubagh, Moghbazar, Noyatola, Shantinagar TSO-1217, Hatirjheel, Dhaka, Bangladesh

At AlamanahBD.com – Your Trusted Hub for Shopping with Stories, we are committed to ensuring a safe, reliable, and trustworthy shopping experience.