Frequently Asked Questions (FAQs)
Welcome to AlamanahBD.com FAQs! Here, we answer the most common questions about shopping, shipping, payment, returns, and other services to make your experience smooth and hassle-free.
1. General Questions
Q1: What is AlamanahBD.com?
A: AlamanahBD.com is a trusted online hub for shopping and storytelling. We offer quality products across multiple categories and provide informative blogs, reviews, and stories to help you make smarter shopping decisions.
Q2: How can I contact AlamanahBD?
A: You can contact us via:
- Email: support@alamanahbd.com
- Phone: +880-1884 209392
- Office Address: 356/1 Modhubagh, Moghbazar, Noyatola, Shantinagar TSO-1217, Hatirjheel, Dhaka, Bangladesh
Q3: Is shopping on AlamanahBD.com safe?
A: Yes! We use secure payment methods, trusted delivery partners, and strict product quality checks to ensure a safe and reliable shopping experience.
2. Ordering & Payment
Q4: How do I place an order?
A: Simply browse products, select your preferred items, add them to the cart, and proceed to checkout. Choose a payment method (Online Payment or Cash on Delivery) and confirm your order.
Q5: What payment methods are available?
A: We accept:
- Online Payment: Bkash, Nagad, Rocket, Bank Transfer, and Card Payments
- Cash on Delivery (COD) for eligible locations
Q6: Can I change or cancel my order after placing it?
A: Orders can be canceled within 2 hours of placement by contacting our customer support. Once the order is processed or shipped, it cannot be canceled, but you can return it after delivery following our Return & Refund Policy.
3. Shipping & Delivery
Q7: Which areas do you deliver to?
A: We deliver all across Bangladesh, including Dhaka, Chattogram, Sylhet, Khulna, Rajshahi, Barishal, Rangpur, Mymensingh, and nearby regions.
Q8: How long does delivery take?
- Inside Dhaka City: 2 – 3 working days
- Outside Dhaka City: 3 – 5 working days
- Remote Areas: 5 – 7 working days
Q9: How much is the shipping charge?
- Inside Dhaka City: ৳60 – ৳80
- Outside Dhaka City: ৳100 – ৳150
- Free shipping available for orders above ৳3,000 (selected products only)
Q10: Do you provide tracking for orders?
A: Yes. Once your order is shipped, you will receive an SMS/email with tracking details.
4. Cash on Delivery (COD)
Q11: How does COD work?
A: Select COD at checkout. Pay the exact amount to the delivery partner when your order arrives at your doorstep.
Q12: Are there any COD charges?
A:
- Dhaka City: Free
- Outside Dhaka: Nominal fee of ৳20 – ৳50 (based on location)
Q13: Can COD be used for all products?
A: COD is available for most products and locations, but not for high-value bulk orders or some remote areas.
5. Returns & Refunds
Q14: How do I return a product?
A: Contact support@alamanahbd.com or call +880-1884 209392 within 7 days of delivery. Follow the instructions to ship the item back.
Q15: Which products are non-returnable?
- Personal care items, cosmetics, intimate wear, perishable goods
- Gift cards and downloadable products
- Items purchased on final sale or clearance
Q16: How long does it take to receive a refund?
A: Refunds are processed within 7–10 business days after receiving and inspecting the returned product.
Q17: Can I exchange a product?
A: Yes, for size, color, or product replacement, subject to availability. If unavailable, a refund will be issued.
6. Account & Membership
Q18: Do I need an account to shop?
A: You can shop as a guest, but creating an account allows you to:
- Track orders
- Save favorite products to Wishlist
- Faster checkout in future
Q19: How do I reset my account password?
A: Go to Login > Forgot Password, enter your registered email, and follow the instructions to reset your password.
Q20: Can I update my delivery address?
A: Yes, you can update your delivery address in My Account > Address Book before placing a new order.
7. Blogs & Stories
Q21: What kind of stories does AlamanahBD publish?
A: We share:
- Product reviews and shopping guides
- Lifestyle & inspiration content
- Tech, health, home, and living tips
- Trend insights and curated recommendations
Q22: Can I contribute a blog?
A: Yes! If you’re interested in contributing, please email us at support@alamanahbd.com with your proposal.
8. Customer Support
Q23: How can I contact customer support?
A: Reach us via:
- Email: support@alamanahbd.com
- Phone: +880-1884 209392
- Office Address:356/1 Modhubagh, Moghbazar, Noyatolla, Shantinagar TSO-1217, Hatirjheel, Dhaka, Bangladesh
Q24: What are your customer support hours?
A: Saturday – Thursday, 10:00 AM – 7:00 PM.
AlamanahBD.com – Your Trusted Hub for Shopping with Stories is committed to providing a safe, reliable, and enjoyable shopping experience.
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